Return Policy

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

General Requirements:

• ✅ Item must be unused and in original condition

• ✅ Item must be in its original packaging

• ✅ Item must be in the same condition as when received

• ✅ Return must be initiated within 7 days of the invoice/purchase date

• ✅ Return must be accompanied by the official receipt/invoice

Important Exclusions:

• ❌ No returns after 7 days from the invoice date

• ❌ No returns on cut sections or modified parts

• ❌ No returns on parts that have been dismantled or pulled apart

• ❌ Special Order Items are strictly non-returnable

• ❌ Special buy-in items will not be accepted for credit

• ❌ Electrical components are strictly replacement only – NO refunds

• ❌ Customized parts are not eligible for return

Wrong Diagnosis:

• ❌ Wrong diagnosis of vehicle faults strictly results in a non-refundable and non-returnable item

• This applies especially to electrical components

• Other items may be considered for a credit note at our sole discretion

2. Return Process

Follow these steps to initiate a return:

Step 1: Contact Us

Before returning any item, please contact our customer service team to discuss your return.

Step 2: Obtain Authorization

Our team will review your request and provide return instructions. You may be required to provide:

• Original invoice/receipt

• Photos of the item

• Reason for return

• Vehicle details (Model, Year, VIN)

Step 3: Pack the Item

• Ensure the item is in its original packaging

• Include the invoice/receipt inside the package

• Pack securely to prevent damage during transit

Step 4: Return Shipping

• Customers are responsible for all return shipping costs

• Freight must be pre-paid unless prior arrangements are made

• Returns will only be accepted if returned to our premises

• The Company will make the final decision on choice of freight company and charges incurred

Step 5: Inspection

Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above.

3. Return Shipping Address

Please return items to:

Just Tesla Parts
[Insert Physical Address]
Melbourne, Victoria, Australia

Important:

• Include your Return Authorization Number on the outside of the package

• Freight must be pre-paid

• Keep your tracking number for reference

4. Inspection and Refunds

Inspection Process:

• Once we receive the returned item, our team will inspect it

• Inspection ensures the item meets eligibility criteria

• Items must be in the same condition as when leaving our premises

Refund Processing:

• Refunds will be issued to the original payment method used for the purchase

• Please allow 7-10 business days for the refund to reflect in your account after the return is processed

Refund Restrictions:

• ❌ No refunds on electrical items (replacement only)

• ❌ No refunds on dismantled or pulled apart parts

• ❌ No refunds on cut sections

• ❌ No refunds after 7 days

5. Exchanges

If you need to exchange an item for a different product:

How to Arrange an Exchange:

• Contact our customer service team

• Explain your exchange requirements

• Our team will check availability

Exchange Conditions:

• Exchanges are subject to product availability

• We will do our best to accommodate your request

• Special Order Items are non-exchangeable

6. Damaged or Defective Items

If you receive a damaged or defective item:

Immediate Action Required:

• Contact us immediately using the details in Section 10 below

• Provide photos of the product and packaging

• Do not install or use the item

Resolution:

• We will provide instructions for returning the item

• We will arrange for a replacement or refund

• Including any associated shipping costs if the issue is our fault

Important:

• All warranty claims must be accompanied by an official receipt

• Electrical items are replacement only – NO refunds

7. Non-Returnable Items

The following items are NOT eligible for return under any circumstances:

8. Panels & Interior Parts

Special conditions apply to panels and interior parts:

Important Notes:

• Panels are sold as inspected

• The onus is on the buyer when purchasing panels based on colour

• No colours are guaranteed to be a perfect match

• Choice of colour is the full responsibility of the customer

Returns for Panels:

• Returns due to wrong colour are done at the buyer’s expense

• Panels accepted for return only if:

  • Returned in the same condition as when leaving our premises

  • Returned within the 7-day return limit

Responsibility:

• The customer is responsible for ascertaining the correct make, model, and body type (e.g., Model S, Model 3, Model X, Model Y)

• The Company will not be held responsible if incorrect information has been given

9. Freight & Returns

Return Freight Policy:

• Returns will only be accepted if the item is returned to our premises

• Freight must be pre-paid unless prior arrangements are made

• The Company makes the final decision on:

  • Choice of freight company

  • Charges incurred

International & Interstate Returns:

• Customers outside Victoria are responsible for all return shipping costs

• International returns require pre-paid freight

• Insurance is the customer’s responsibility

Important:

• Goods in transit to the customer are the customer’s responsibility

• This includes freight costs, insurance, and any other charges

10. Special Order Items

Special Order Items are strictly NON-RETURNABLE.

This includes:

• Parts procured specifically for your order

• Custom-ordered components

• Parts not held in regular stock

Why?

• These items are sourced specifically for you

• We cannot return them to our suppliers

• They represent a direct cost to our business

Recommendation:

• Please verify your vehicle details before ordering

• Confirm compatibility with your Tesla model (Model S, 3, X, or Y)

• Seek professional advice if unsure

11. Contact Us

If you have any questions about this Return Policy or need to initiate a return, please contact us: